Refund Policy

At {{storeConfig.name}}, we want you to feel confident when shopping with us. We understand that plans can change and that sometimes an order may not turn out as expected. Please take a moment to review our cancellation, return, and refund guidelines so you know what to expect.

1. Order Cancellations and Changes

Need to cancel or update your order? Please contact us within 24 hours of payment confirmation. We'll do our best to help, as long as your order hasn't entered processing, packaging, or shipping.

Once fulfillment has started or your package is on its way, we're unable to guarantee cancellations or changes.

Approved cancellations are subject to a processing fee of 6.9% of the order amount plus $1 to cover administrative and payment processing costs. Any cancellation request will be reviewed according to the status of your order and applicable requirements.

2. Returns

We offer a return window of 30 days from the purchase date or 14 days from the delivery date, whichever is later, subject to the conditions below.

To qualify for a return:

Items must be unused and in their original condition.
All original packaging, components, and included accessories must be returned.
You must contact our customer support team at {{storeConfig.service_email}} and receive return authorization before sending anything back.

Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged.

Please wait for our instructions before returning your package so we can help make the process as smooth as possible.

3. Refunds

We want to help resolve problems with your purchase fairly. Refund requests may be considered when an item arrives damaged, the wrong item is delivered, or the package fails to arrive within the guaranteed delivery timeframe, where applicable.

To help us review your request, please provide your order number, the name associated with the order, and relevant supporting evidence, such as photos or an unboxing video.

Changed your mind? Returns for buyer's remorse may be accepted under our return conditions, but the return shipping cost is your responsibility.

For approved returns, refunds are processed after we receive and inspect the returned item. The final refund amount and processing timeline will depend on the circumstances and applicable requirements.

4. Replacements and Exchanges

If your package cannot be delivered because of a shipping carrier error, we'll review the circumstances and arrange a replacement at no additional cost where the carrier error is confirmed and a replacement is appropriate.

If a replacement is needed because the shipping information provided at checkout was incorrect, the customer is responsible for the replacement cost.

If you need an exchange for another reason, please contact us first so we can review the available options.

5. Important Exceptions

Some situations may limit our ability to approve a return, refund, or replacement, including:

Delivery delays caused by incorrect customer information or missed delivery attempts.
Orders that are already in transit, which cannot be cancelled through the normal cancellation process.
Pre-order or custom-made items, unless they are defective or applicable law requires otherwise.
Items returned without prior authorization.
Packages marked as delivered that are subsequently reported missing or stolen.
Returns or delivery failures arising from customs detention, natural disasters, or other circumstances beyond reasonable control, subject to applicable law.

Each request will be reviewed based on the available information and any consumer rights that apply.

6. Undeliverable Packages

If a package cannot be delivered, we'll attempt to contact you using the email address provided with your order.

Please make sure your contact and shipping details are accurate and check your inbox for delivery-related messages. If we cannot reach you because the information provided is incorrect and the package is returned or destroyed, we may be unable to recover or replace the shipment. Any resolution will depend on the circumstances and applicable law.

7. International Orders and Customs

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These fees are generally the customer's responsibility unless otherwise stated.

Before placing an international order, please review your cart, shipping address, and local import requirements carefully. Requests to cancel or return an order solely because of shipping charges or customs fees may not be accepted once the order has been processed or shipped, subject to applicable law.