At {{storeConfig.name}}, we want your shopping experience to be as smooth as possible, from checkout to delivery. We ship across the United States and to many international destinations. Here's a quick guide to our shipping rates, delivery times, and everything else you need to know.

1. Where We Deliver

We currently ship to addresses throughout the United States and many destinations worldwide. Available delivery services and shipping charges depend on your location.

2. Shipping Rates and Delivery Times

All orders are sent using postal shipping. Shipping fees are calculated based on your order total and delivery destination.

3. Order Processing Time

Once you place your order, please allow 1–3 business days for processing before it ships. This is separate from the shipping time listed above, so remember to account for both when planning your delivery.

During holidays or busy shopping seasons, processing may take a little longer. We appreciate your patience!

4. Tracking Your Order

We want you to know where your order is headed. Once your package has shipped, we'll email you a shipping confirmation with a tracking number when available.

Tracking information may take a little time to update after dispatch. If your tracking status hasn't changed for an extended period, please contact us at {{storeConfig.service_email}}. We'll be happy to review the available information and help you check on your package.

5. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated, these fees are not included in your product prices or shipping charges.

Any applicable import fees are generally the customer's responsibility. Since customs rules vary by country, we recommend checking your local import requirements before placing an order.

6. Missing or Delayed Packages

Can't find your package? If your tracking shows that it has been delivered but you haven't received it, please check your mailbox, usual delivery area, secure drop-off spots, and with household members, neighbors, or building management.

If your package is still missing or appears to be lost, email us at {{storeConfig.service_email}} with your order number. We'll review the tracking details and help you work out the next steps, including contacting the carrier when appropriate.

7. Changing Your Shipping Address

Need to update your delivery address? Please email us at {{storeConfig.service_email}} within 12 hours of placing your order.

We'll do our best to help, but changes cannot be guaranteed once your order has entered processing or has shipped. To avoid delivery problems, please double-check your address before completing checkout.

8. Returns and Exchanges

If something isn't quite right with your purchase, we're here to help. Please review our Return Policy for information about eligible returns, exchanges, and the steps to submit a request.

If you need additional assistance, contact us at {{storeConfig.service_email}}.

9. Need Shipping Help?

Have a question about shipping fees, delivery estimates, tracking, or an existing order? Feel free to reach out to us at {{storeConfig.service_email}}.

For order-specific questions, please include your order number so we can assist you more efficiently.